WHAT YOU NEED TO KNOW

• Purchaged ticket cannot be refunded.
• You can always change your date of visit free of charge through our support-page. 
• Persons aged 13 or older must be able to show a Covid-19 certificate, either digital (QR code) or printed and an ID to enter the museum.
• Here you can purchase an e-ticket for a time slot, or book a reservation only, if you have a Museumkaart for example. The timeslot indicates the start of your visit. You don’t have to book more than one timeslot, you can stay in the museum as long as you like.
• If you have a Museumkaart, ICOM, VriendenLoterij VIP card, Stadspas, iAmsterdam City Card, Vereniging Rembrandt or Vriendenpas, then you will not be charged any fee. You only have to book a reservation and bring your e-ticket together with your card with you to the museum. Your Museumkaart (or other card) must be scanned, contactlessly, at the museum.
• Please do not forget your Museumkaart (or other card), otherwise we will not be able to admit you. The e-ticket with your reservation alone is not sufficient.
• Please ensure that you show up at reception on time.
• If you are late, you run the risk of not being admitted to the museum.